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Message boards : Number crunching : cant change password

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candido
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Message 2003 - Posted: 26 Apr 2012, 21:58:23 UTC

Hi, have proceeded as recomended: received a link in my e-mail and introduced the data as requested but got this message saying my (weak account) key is invalid.
Would you please help?

Profile Conan
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Message 2151 - Posted: 4 Sep 2012, 12:50:01 UTC

I am unable to fully activate my account as I am unable to change my password.

My account was set up via the Boinc Wide Team function quite a while ago and now I want to use it but am unable to do so.

I no longer remember the password so I click on the "Send E-mail" request for the forgotten password.
The e-mail is sent and I can access my account, so far so good, although it only shows the "weak account key" on my account page.
When I then go into the section to change my password to one I know I am unable to do so as it asks me for my old password first, which of course I don't know.

There is a second option to use your account key but I don't know that either.
The link to send an e-mail for the forgotten account key sends the same e-mail as the forgotten password and does not show the account key.

This means that in order to post I have to ask for the e-mail to be sent each time I want to access the forum but I can't do much else otherwise, this times out each day and I have to get another e-mail next time I need to access my account.

Can this be checked please.

Conan

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Message 2152 - Posted: 5 Sep 2012, 14:08:31 UTC - in response to Message 2151.
Last modified: 5 Sep 2012, 14:10:15 UTC

I am unable to fully activate my account as I am unable to change my password.

My account was set up via the Boinc Wide Team function quite a while ago and now I want to use it but am unable to do so.

I no longer remember the password so I click on the "Send E-mail" request for the forgotten password.
The e-mail is sent and I can access my account, so far so good, although it only shows the "weak account key" on my account page.
When I then go into the section to change my password to one I know I am unable to do so as it asks me for my old password first, which of course I don't know.

There is a second option to use your account key but I don't know that either.
The link to send an e-mail for the forgotten account key sends the same e-mail as the forgotten password and does not show the account key.

This means that in order to post I have to ask for the e-mail to be sent each time I want to access the forum but I can't do much else otherwise, this times out each day and I have to get another e-mail next time I need to access my account.

Can this be checked please.

Conan


I have just found that when I go to the change password page you get logged out. If you look at the copy of change password screen below you will note it says "Log In" (this is in the upper right of the actual page).

So if it keeps logging me out then I am going to be unable to change the password as I am no longer logged in don't know the correct password to log back in.
The "Get account key by e-mail" link does not work as it just resends the login link for your password not the account key.

As I only have the Weak Account Key I can not do much with this account, I don't have this issue on other projects that have been set up via the Boinc Wide Team function.

Change password
log in

You can identify yourself using either
your email address and old password
your account key

Email address
Current password

OR: Account key
Get account key by email
New password
New password, again

I get logged back in again when I go back to the main account page.

Conan

Profile Jack.Harris
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Message 2154 - Posted: 5 Sep 2012, 21:00:39 UTC - in response to Message 2152.
Last modified: 6 Sep 2012, 1:18:05 UTC

Conan,

I was able to reproduce this issue and am looking into a fix now.

Jack
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Profile Conan
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Message 2155 - Posted: 5 Sep 2012, 23:43:05 UTC - in response to Message 2154.

Thanks for that Jack, much appreciated.

I even went back and checked my Boinc Wide Teams account and found I have been using the correct password on the project but it is not recognized (which is why I ask for the e-mail to be sent on each new project as the password never works).
The only difference here was that I could not change anything to log in properly.

Conan

Profile Jack.Harris
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Message 2156 - Posted: 6 Sep 2012, 2:06:36 UTC - in response to Message 2155.
Last modified: 6 Sep 2012, 2:07:28 UTC

Haven't found the issue (yet), but check your PM for a quick work around.
-Jack
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Profile Conan
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Message 2157 - Posted: 6 Sep 2012, 5:48:31 UTC

Thanks Jack,

PM received but still no go with access. Have returned another PM to you.

Conan

candido
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Message 2160 - Posted: 9 Sep 2012, 22:25:00 UTC
Last modified: 9 Sep 2012, 22:46:54 UTC

I have now been able to change my password. I found a solution that i would like to share. May be useful for someone else (at least those using Boincstats manager or those that still have the project attached to their computer).

I went to the BOINCStatS site and attached the project to my computer (did that in the site)
Note that I could not attach from my computer since I had no valid password.

After attaching the project I just followed the following instructions (available here http://mindmodeling.org/get_passwd.php).

2) If you forgot your account's email address, or you can't receive email there:
If you have run BOINC under this account, you can still access it. Here's how:
• Go to the BOINC data directory on your computer (on Windows this is usually C:\Documents and Settings\All Users\Application Data\BOINC or C:\ProgramData\BOINC.
• Find your account file for this project; it will be named account_mindmodeling.org_beta.xml
• Open the file in a text editor like Notepad. You'll see something like <account>
<master_url>MASTER_URL/</master_url>
<authenticator>8b8496fdd26df7dc0423ecd43c09a56b</authenticator>
<project_name>MindModeling@Home (Beta)</project_name>
...
</account>

• Select and Copy the string between <authenticator> and </authenticator> (8b8496fdd26df7dc0423ecd43c09a56b in the above example).
• Paste the string into the field below, and click OK.
• You will now be logged in to your account; update the email and password of your account.



The "field below" where you can paste the autenticator string to can be found in this page:

http://mindmodeling.org/get_passwd.php

and in this one:

http://mindmodeling.org/edit_passwd_form.php (this is the one I used! I recomend you use it too.)

Note that the 'weak account key' mentioned in the second url above is the AUTENTICATOR string that you got from the file account_mindmodeling.org_beta.xml and NOT the weak account key that you can found in your account main page. This is what has been making it impossible for us to change passwords.

Good luck

ThrasherX-17
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Message 2363 - Posted: 19 Oct 2012, 16:23:04 UTC

Hello!
I am having the same problem. Can't get authentication key and can't change password.
Also created my account via boinc wide teams.
Please send me my password at my e-mail or PM me here.

Profile Jack.Harris
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Message 2364 - Posted: 20 Oct 2012, 19:25:25 UTC - in response to Message 2363.

PM sent

We are planning on moving from 'server_stable' to the 'trunk' version of the BOINC server code in the near future. Hopefully this will resolve the issue about accounts created via BOINC-Wide teams.
-Jack
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